Data Deletion Instructions
How to remove the data Farazisoft CRM holds about you, including data received through Facebook.
1. If you connected a Facebook Page to your workspace
When a workspace connects Facebook, we store the connection itself: the Facebook Pages you chose, their lead forms, and encrypted access tokens that let us receive new leads. To remove it, open your workspace and disconnect Facebook from the lead settings — the tokens and Page connections are deleted immediately. You can also remove "FaraziSoft CRM" in Facebook under Settings & privacy → Settings → Apps and websites; once Facebook tells us, we delete the stored connection.
2. If you filled in a Facebook lead form
When you submit a lead form on a business's Facebook ad, that business receives your answers (for example your name, phone number and email) as a lead in its own Farazisoft CRM workspace. The business decides how that information is used. To have it deleted, contact the business you submitted the form to — or write to us at [email protected] with the business's name and the email or phone number you used, and we will pass your request on and make sure it is carried out.
3. Deleting your Farazisoft CRM account
Account owners can request deletion of their account and all workspace data by emailing [email protected] from the address on the account, with the subject "Delete my account". We confirm the request with you before deleting anything, because it cannot be undone.
4. What happens and how long it takes
We confirm receipt of a deletion request within 3 business days and complete it within 30 days. Access tokens and Facebook connections are removed straight away; workspace data and backups are removed within the 30 days. Some records — such as invoices and payment records — may be kept for as long as the law requires, and are then deleted.
5. Contact
Questions about your data or a deletion request: [email protected].